RETURN POLICY – DENNISON

BOGO Sale Policy (Returns & Exchange)

During the BOGO Sale period, returns will not be accepted on any orders.

However, we do offer exchange under the following conditions:
Exchanges are allowed only once per order
Exchange request must be raised within 7 days of delivery
Items must be unused, unwashed, and in original packaging with tags and tagloop must be intact.
Exchange is applicable for size or product change (subject to availability)
An exchange handling fee of ₹99 will be applicable 

The BOGO Sale return and refund entire policy will supersede all other refund policies for purchases made during the BOGO Sale.

Shop With Confidence

At Dennison, we believe shopping should come with confidence and clarity.
To give our customers a smooth shopping experience, we offer return and exchange options on eligible products, subject to the conditions outlined below.

🕒 Exchange Window

Customers may request an exchange within the eligible exchange window applicable to their order.

Requests raised after the eligible return period will not be accepted.

A ₹99 return/exchange fee will be applicable per request.

📦 Eligibility Conditions

To qualify for a return or exchange, the product must meet all of the following conditions:

• Product must be unused, unworn, unwashed, and unaltered

• Original tags and secured tag loop must be intact

• Product must be returned in its original condition and packaging

Items showing signs of wear, trial use, washing, odour, stains, alterations, or damage will not be accepted after inspection.

All returns are subject to a quality check upon receipt.

🔖 Tag Loop Policy

Every Dennison product is shipped with a secured tag loop.

The tag loop must remain intact, uncut, and untampered. It is used to verify product usage and return eligibility.

Any return, exchange, or RTO received without an intact tag loop will be rejected, as removal or tampering of the tag loop indicates product usage.

🔁 Exchanges

Exchanges are allowed for:

• Size change

• Colour change

• Another product of equal or higher value

Only one exchange is permitted per order.

Exchange orders are processed within 1–2 working days after pickup and QC approval. Delivery timelines may vary depending on location.

Once an exchanged product is delivered, no further return or exchange will be applicable on that order.

💳 Refunds

Prepaid Orders

Refunds will be processed to the original mode of payment.

Cash on Delivery Orders

COD refunds will be issued as Dennison Store Credit only.

Shipping charges and COD fees are non-refundable.

Refunds are initiated within 24 hours after QC approval.

🚚 Reverse Pickup & Shipping

Reverse pickup will be arranged wherever serviceable.

If reverse pickup is unavailable, customers may self-ship the product.

Courier charges up to ₹120 will be reimbursed upon submission of a valid courier receipt.

🔄 RTO Orders

RTO orders are subject to quality check and tag loop verification.

Products returned in used condition or without intact tag loops will not be eligible for refunds.

Refunds for eligible RTO orders will follow the same refund rules mentioned above.

⚠️ Exceptions & Fair-Use Policy

Dennison reserves the right to:

• Decline returns that fail quality inspection

• Limit or refuse returns in cases of excessive or abnormal usage of the policy

• Modify or restrict return eligibility for clearance items, special sale products, and deeply discounted orders

These conditions are in place to ensure fairness and maintain product quality for all customers.

📹 Quality Assurance Advisory

For a smooth return process, customers are advised to:

• Record an unboxing video

• Retain the invoice and packaging label

This helps in faster and smoother resolution of any concerns.

⚖️ Legal Note

This return policy is a voluntary customer service initiative and does not limit any statutory rights under applicable Indian consumer protection laws.

Dennison reserves the right to amend this policy at any time without prior notice.

📩 Need Help?

For any queries related to returns or exchanges, please contact us at:

📧 info@dennison.in